After the build, I stay on.
Every project includes an ongoing support agreement. Choose a tier that matches what you actually need — from basic hosting to an active development partnership.
At higher tiers, support isn't a helpdesk — it's the same person who audited your business, built the system, and knows how it works. That context doesn't come with a SaaS subscription.
For businesses with internal technical help who just need the infrastructure covered.
The baseline for most builds. Keeps things running, handles true software bugs.
A bug is the software doing something it was not designed to do — not a workflow change or a new preference.
The right fit for most clients. Covers bugs, small changes, and a monthly check-in.
Small changes: adding a field, adjusting a report, updating a dropdown. Anything over 2 hours is scoped and quoted separately. Unused hours do not roll over.
For businesses actively building on top of what was delivered — evolving tools, not just maintaining them.
Hours above 4/month billed at $100/hr. Unused hours do not roll over.
What if I want to manage it myself?
Full self-managed handoff is available — but it's not the default recommendation. Most businesses underestimate what ongoing maintenance involves once a build is live.
For the right situation, a thorough handoff includes:
Scope and cost are worked out during the audit — that's usually where it becomes clear whether self-managed is the right call or whether Hosted is a better fit. If you have internal technical help and genuinely don't need ongoing support, it's a conversation worth having.
Work outside the tiers
Hourly rate
$100/hr
Applies to work beyond the included hours in a tier, new feature requests, scope changes mid-project, and anything outside the bug definition. All out-of-scope work is estimated in writing before it starts.
What counts as a bug
This distinction matters and it gets written into every agreement.
“A bug is defined as the software doing something it was not designed to do. Feature requests, workflow changes, and preference changes are not bugs and are not covered under maintenance. All such requests will be scoped and quoted separately at the standard hourly rate.”
Hosted
$900
per year
Maintained
$1,800
per year
Supported
$3,600
per year
Retained
$6,000
per year
Build pricing
What a project costs →Scenarios
Does this sound familiar? →Not sure which tier fits?
Most clients start on Maintained and move to Supported once they see how often small changes come up. We can talk through it.
Get in touchOr call: (812) 287-9339